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Agus Wibawa

Agus Wibawa

Senior System Administrator at Jawasoft

He is a globally certified engineer with 20+ years of working experience and expertise spanning multiple disciplines. Has experience across multiple industries, such as media technology, fintech, and software development, in both corporate and startup environments. He is passionate about security, devops, data engineering, and automation. He has a strong foundation in linux, cloud infrastructure, and cyber security. Always learning and share with everyone for the good.

AWS Certified Solution Architect - Associate
Professional Cloud Architect Certification
Microsoft Certified Azure Data Fundamentals
CyberOps Associate
Associate Cloud Engineer Certification
Linux
Cloud Infra
Cyber Security
Database

Skills

Retrieval-Augmented Generation
Retrieval-Augmented Generation

Retrieval-Augmented Generation (RAG) is an AI approach that improves language models by retrieving relevant external information before generating answers, resulting in more accurate and up-to-date responses.

Cloud Computing
Cloud Computing

Worked with most of the major clouds such as GCP, AWS, Azure, Huawei, Oracle. Maintain various services IaaS, PaaS or SaaS. Experienced with cloud-native architecture, serverless computing, and microservices. Hands-on with IaC tools like Terraform and Ansible

Container
Container

Write most of the programs as dockerized container. Experienced with multi-stage, multi-arch build process, migration from VM based to container based architecture.

CI/CD Pipelines
CI/CD Pipelines

Experienced with various Version Control code development. Mostly, use Github, Gitlab, SVN, HG Mercurial. Mastering in Jenkins, GitHub Action, GitHub Runners, GitOps, In-house CI/CD pipelines platform with Python AWS SDK, CodeBuild, CodeDeploy, CodePipeline.

Linux
Linux

Using as the main operating system. Experienced with Solaris, SuSE, Red Hat, CentOS, Ubuntu, Debian. Familiar with system administration, shell scripting bash, python, perl. OS security hardening and performance tuning.

Container Orchestration
Container Orchestration

Capable of deploying, managing application on Kubernetes or Docker Swarm. Experienced with Google and Azure (GKS/AKS) platform, Tools: Helm, Kustomize, Github Action, Jenkins, ArgoCD, Rancher.

Monitoring & Alerting
Monitoring & Alerting

Expertise to provide self-hosted monitoring and alerting, like Prometheus Grafana, AlertManager, Custom metrics and exporter, experienced with Managed services like NewRelic, Datadog, Sentry and cloud provider monitoring.

Cyber Security
Cyber Security

Experienced with security hardening, vulnerability scanning and incident response. Familiar with services AWS WAF, Cloudflare and tools like Nessus, ProjectDiscovery, k6-Grafana, JMeter.

Databases
Databases

Familiar with various databases such as MySQL, PostgreSQL, MongoDB, Redis, CouchDB, AWS Aurora, Google Cloud SQL. Experienced with database design, optimization, management and migration.

Digital Signage & Multimedia
Digital Signage & Multimedia

Experienced with digital signage, multimedia content management, and streaming solutions. Familiar with tools like Xibo and custom web-based solutions.

Experiences

1
Jawasoft

Aug 2023 - Present

Jakarta, Indonesia

Founded in 2000, we are a British owned and managed software development company based in Jakarta, Indonesia. We work with clients from a variety of sectors across Asia, Europe and the USA, with a wealth of experience working in the oil and gas, finance, mining and engineering industries specifically.

Senior System Administrator

Aug 2023 - Present

Responsibilities:
  • Perform improvements and development of infrastructure platforms for client services, including migrating OS and DBs to target versions.
  • Ensuring high availability and performance of critical systems, achieving 99.9% uptime with minimal unplanned downtime.
  • Optimize system resources and perform performance tuning to enhance stability and overall performance, achieving 20% cost efficiency.
  • Successfully built a custom CI/CD development pipeline platform with many limitations and very specific requirements.
  • Develop and implement Microsoft Teams RAG-based AI chatbot integrated with Redmine and Knowledge-based DB.
  • Collaborating with cross-functional teams to deliver stable development workflows.
Alami Fintek Sharia (Hijra Bank)

Jun 2022 - May 2023

Jakarta, Indonesia

Achieve Purpose Through The Ethical P2P Lending Connecting funders and business owner through ethical-complied projects to a fairer and a more transparent finance.

Senior Site Reliability Engineer

Jun 2022 - May 2023

Responsibilities:
  • Ensured high reliability and availability of cloud-based and private datacenter workloads.
  • Responsible for CI/CD implementation using the GitOps concept with ArgoCD, and container orchestration with Kubernetes on GCP.
  • Infrastructure automation with ansible, IaC provisioning with Terraform and Atlantis.
  • Cost and resource optimization in a production cloud environment.
  • Implemented new VPN access for remote workers, ensuring secure and reliable connectivity.
2
3
Advotics Teknologi Global

Feb 2022 - May 2022

Jakarta, Indonesia

Advotics helps your business to grow by providing the best solution to solve companies biggest challenge in the distribution chain and operational system with modern technology. Digitize your multi-layer sales & logistics to boost income and streamline operations.

Senior Site Reliability Engineer

Feb 2022 - May 2022

Responsibilities:
  • Improved observability using CloudWatch, Grafana, Prometheus, and Datadog.
  • Enhanced GitLab Runner cost-efficiency with spot instances.
  • Implemented Nginx ModSecurity WAF for WordPress, standardized deployments with Terraform and Ansible.
Kompas Daily Newspaper (Kompas.id)

Jul 2003 - Jan 2022

Jakarta, Indonesia

Kompas.id is a news platform that delivers high-quality information from the Kompas daily newspaper in digital format. In addition to news content, Kompas.id also offers online shopping services and various other features to enhance the reading experience. The platform adopts a business strategy based on a subscription or digital subscription model.

Site Reliability Engineer Lead

Oct 2020 - Jan 2022

Responsibilities:
  • Led the SRE team managing all digital workloads.
  • Spearheaded cloud-native transformation, migrating legacy systems to containerized and serverless environments.
  • Achieved 99.95% SLA, 0.9 Apdex score, 32% annual cost savings, and zero security incident.
  • Deployed CI/CD on Azure Kubernetes.
  • Implemented self-hosted enterprise search and monitoring solutions.
System Engineer Assistent Head

Nov 2019 - Oct 2020

Responsibilities:
  • Migration from legacy VMware-based infrastructure to containerized workloads on Microsoft Azure.
  • Implemented centralized monitoring using ELK Stack, Grafana, and Prometheus.
System Engineer

Jun 2017 - Oct 2019

Responsibilities:
  • Managed backend services, open-source database clusters, and middleware systems.
  • Supported second-line troubleshooting and implemented data lake infrastructure with MongoDB, Elasticsearch, and Metabase.
Database Administrator

Nov 2015 - Jun 2017

Responsibilities:
  • Administered SQL Server clusters.
  • Implemented ETL pipelines with SSIS and data visualization using Power BI.
  • Ensured DB reliability, security, performance tuning, and disaster recovery
Hardware and Infrastructure Engineer

Apr 2012 - Oct 2015

Responsibilities:
  • Migrated physical server workloads to VMware.
  • Developed IP-based call center systems with CRM integration and analytics.
  • Implemented IP-PBX-based tele-marketing and tele-survey systems.
SAP Basis Administrator

Dec 2007 - Mar 2012

Responsibilities:
  • Managed SAP infrastructure, installation, go-live configuration, and ongoing maintenance.
  • Delivered 2nd-line support and managed SAP user accounts, profiles, and authorizations.
Support Engineer

Jul 2003 - Dec 2007

Responsibilities:
  • Provided first-line support for editorial and advertising all critical IT systems.
  • Network, servers and applications monitoring, ensuring availability and fast escalation procedures.
4
5
Atlasat Solusindo

Mar 2002 - Jun 2003

Surabaya, Indonesia

Established in 2001, PT. Atlasat Solusindo is one of Indonesia’s leading communication and IT solutions providers. With over 20 years of experience and support from major telecommunications providers, the company offers reliable, efficient, and secure communication services. Atlasat is officially licensed with ITKP, Call Center, PSE, ISO 27001, and other certifications.

Network Implementation Engineer

Mar 2002 - Jun 2003

Responsibilities:
  • Installed and maintained Nuera Orca-GX VoIP systems.
  • Monitored QoS and international network latency in collaboration with Telkom for the TelkomSave SLI 17017 project.
Agapindo Sukses Sejati

Mar 2000 - Mar 2002

Surabaya, Indonesia

PT. Agapindo Sukses Sejati is a telecommunications company based in Surabaya, Indonesia, specializing in providing reliable and efficient communication solutions. The company is known for its commitment to quality service and customer satisfaction.

Network Engineer

Mar 2000 - Mar 2002

Responsibilities:
  • Managed Clarent VoIP systems and conducted performance monitoring for international VSAT traffic.
6

Education

Sepuluh Nopember Institute of Technology
1995-2002
Bechelor Degree in Electrical and Electronics Engineering
CGPA: 2.64 out of 4

Projects

Redmine AI Chatbot
Redmine AI Chatbot
System Administrator Oct - Nov 2025

AI Agentic RAG project integrated with Redmine and fusion with a website Knowledge Base, leveraging a local LLM to enable automated information retrieval, analysis, and recommendations.

vector n8n ai self-hosted local docker rag redmine knowledge-base chatbot agentic openrouter langchain supabase postgresql
Metabase Data Analytics
Metabase Data Analytics
System Administrator Sep - Nov 2025

Data analytics project using Metabase integrated with ClickHouse as a data lake, with data sourced from AWS Aurora for scalable and high-performance analysis.

data analytics metabase clickhouse data lake aws aurora business intelligence data visualization sql cloud data platform
Kubernetes Implementation
Kubernetes Implementation
SRE Lead Jan 2021 - Jan 2022

Production-grade Kubernetes deployment and management on Azure Kubernetes Service (AKS)

professional kubernetes cloud azure sre devops container orchestration aks rancher portainer
Monitoring and Alerting Implementation
Monitoring and Alerting Implementation
SRE Jul 2021 - Aug 2021

Prometheus, Grafana, Azure monitoring and alerting implementation for production systems, integration to Telegram.

professional azure cloud monitoring alerting promethues grafana telegram dashboard self-hosted
Database Migration
Database Migration
System Egineer Nov 2020 - Dec 2020

Database migration Azure IaaS to PaaS

professional mariadb redis postgresql cloud azure sre devops database migration
Elastic Enterprise Search
Elastic Enterprise Search
SRE Lead Oct 2020 - Nov 2020

Full-text search engine with self-hosted Elasticsearch Cluster, Elastic Enterprise Search and Kibana

professional elastic search self-hosted sre devops elasticsearch enterprise-search kibana
Call Center and CRM Implementation
Call Center and CRM Implementation
System Engineer Mar 2016 - Aug 2016

Customer Service with custom integration Elastix CallCenter and VtigerCRM open source based.

professional open source elastix ip-pbx crm voip vtigercrm elasticsearch kibana self-hosted custom
Pritunl VPN Implementation.
Pritunl VPN Implementation.
SRE Sep 2022 - Sep 2022

VPN migration from Wireguard/ OpenVPN to self-hosted Pritunl.

professional open source pritunl vpn secure sre devops self-hosted
Monitoring and Alerting Implementation
Monitoring and Alerting Implementation
SRE Feb 2022 - Mar 2022

Prometheus, Grafana, Datadog monitoring and alerting implementation for production systems, integration to PagerDuty and Slack.

professional aws cloud monitoring alerting promethues grafana pagerduty slack dashboard self-hosted
Database AWS RDS Migration
Database AWS RDS Migration
System Administrator Jan 2024 - Mar 2024

Migration AWS RDS MySQL 5.7 to MySQL 8.0 and from RDS MySQL to RDS Aurora MySQL

professional aws rds mysql aurora migration sre devops database
Server Migration
Server Migration
System Administrator Mar 2024 - May 2024

CentOS-5 to Ubuntu-22 server migration on AWS EC2, including application custom library and database migration

professional aws nodejs couchdb ec2 server vm devops os
GKE GitOps Implementation
GKE GitOps Implementation
SRE Jun 2022 - Dec 2022

Production-grade Kubernetes deployment and management on Google Kubernetes Engine (GKE) using a GitOps workflow.

professional kubernetes cloud gke sre devops container orchestration github gitops argocd github-actions github-runner terraform google gcp ansible
Monitoring and Alerting Implementation
Monitoring and Alerting Implementation
System Administrator Nov 2024 - Dec 2024

Prometheus, Grafana, Cloudwatch monitoring and alerting implementation for production systems, integration to PagerDuty and Microsoft Teams.

professional aws cloud monitoring alerting promethues grafana pagerduty teams dashboard cloudwatch cloud self-hosted
Star
Home Lab Reasearch Services
Home Lab Reasearch Services
System Administrator Aug 2023 - Present

Provided homelab with self-hosted research services and platform.

home-lab private cloud self-hosted docker containers pfsense proxmox tailscale cloudflare traefik portainer nginx-proxy-manager pi-hole research